Shipping policy

1. Order Processing

  1. Orders are typically processed within 2–5 business days, excluding weekends and statutory holidays.
  2. Processing times may increase during periods of:
    1. High order volume
    2. Supply chain disruptions
    3. Customs inspections
    4. Trade restrictions or regulatory changes
    5. Tariffs or import/export policy changes affecting shipping routes.
  3. Glow Em’ Up Tackle Co. does not guarantee processing or shipping timelines.

2. Shipping Carriers

  1. Orders are shipped using third-party carriers including, but not limited to:
    1. Canada Post
    2. UPS
    3. FedEx
    4. DHL
    5. Other regional or international carriers
  2. The carrier used will be determined at the sole discretion of Glow Em’ Up Tackle Co.
  3. Once an order has been transferred to the carrier, risk of delay transfers to the shipping provider.

3. International Orders, Tariffs, and Duties

  1. For orders shipped outside Canada, the customer is solely responsible for:
    1. Import duties
    2. Tariffs
    3. Customs fees
    4. VAT or sales taxes
    5. Brokerage fees
    6. Regulatory compliance requirements in the destination country
  2. Glow Em’ Up Tackle Co. does not control and cannot predict tariffs or customs charges, particularly in periods of trade policy changes, tariffs, sanctions, or international trade disputes.
  3. These charges are not included in the purchase price or shipping cost unless explicitly stated.
  4. Failure to pay applicable duties or taxes may result in:
    1. Customs seizure
    2. Shipment return
    3. Shipment abandonment
  5. Glow Em’ Up Tackle Co. will not refund shipping costs or product costs for shipments refused due to unpaid duties or tariffs.

4. Customs Delays and Trade Disruptions

  1. International shipments may be delayed due to:
    1. Customs inspections
    2. Tariff enforcement actions
    3. Regulatory changes
    4. Border closures or trade restrictions
    5. Geopolitical or economic disruptions
  2. Glow Em’ Up Tackle Co. is not responsible for delays caused by customs authorities, trade enforcement actions, or international shipping regulations.
  3. Delivery timelines for international shipments are estimates only and not guaranteed.

5. Shipping Address Accuracy

  1. Customers are responsible for providing complete and accurate shipping information at the time of purchase.
  2. Glow Em’ Up Tackle Co. is not responsible for:
    1. Delivery failures caused by incorrect addresses
    2. Packages delivered to the address provided by the customer
    3. Additional shipping costs required to re-ship a returned package
  3. Any re-shipment will require payment of additional shipping fees.

6. Lost, Stolen, or Misdelivered Packages

  1. Once a shipment is marked “Delivered” by the carrier, Glow Em’ Up Tackle Co. is not responsible for:
    1. Theft
    2. Loss after delivery
    3. Delivery errors caused by the carrier
  2. Customers must contact the shipping carrier directly to file claims relating to delivery disputes.
  3. At our discretion, Glow Em’ Up Tackle Co. may assist with carrier investigations but does not guarantee replacement or reimbursement.

7. Shipping Damage

  1. If a product arrives visibly damaged during transit, the customer must:
    1. Notify Glow Em’ Up Tackle Co. within 48 hours of delivery,
    2. Notify the shipping company noted by the vendor within same; and
    3. Provide photographic evidence of the damage and packaging.
  2. Failure to report shipping damage within this timeframe may result in denial of the claim.

8. Refused or Abandoned Shipments

  1. If a shipment is refused by the customer or abandoned due to unpaid duties or customs fees:
    1. All original shipping costs will be non-refundable
    2. Any return shipping, customs fees, or carrier penalties may be deducted from any eligible refund
  2. Glow Em’ Up Tackle Co. reserves the right to decline refunds entirely where costs exceed the value of the returned goods.

9. Shipping Restrictions

  1. Glow Em’ Up Tackle Co. reserves the right to refuse or cancel shipments to certain regions or countries due to:
    1. Trade sanctions
    2. Tariffs or import restrictions
    3. Shipping carrier limitations
    4. Fraud risk
    5. Regulatory or compliance concerns
  2. If an order cannot be shipped due to such restrictions, the customer will be notified and a refund may be issued.

10. No Waiver of Consumer Rights

Nothing in this policy limits any rights available under the **Consumer Protection Act, 2002 or other applicable consumer protection legislation by law.